Privacy Policy

Ledger Cold Wallet Security Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Ledger cold wallet security services, hardware wallets, companion applications, and related security resources. This policy applies comprehensively to all platforms where security functionality operates, including hardware wallet devices, desktop applications for Windows, macOS, and Linux, mobile applications for iOS and Android, and web properties providing security documentation and support.

This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing for cold storage operations.

Data Collection

Ledger Cold Wallet Security services collect limited categories of personal data necessary for providing security functionality while maintaining the crypto security and privacy expectations of cryptocurrency users who specifically choose hardware wallet protection for their private keys.

Security verification data includes anonymized information about genuine check completions, firmware verification events, and device attestation activities through the secure element. This data supports security monitoring without identifying individual users or accessing protected key material.

Threat monitoring data includes anonymized patterns of suspicious activity reports, phishing attempt notifications, and security incident submissions. This data helps identify emerging threats without tracking individual user activities across all supported coins.

Connection data includes anonymized information about USB-C and Bluetooth usage patterns during security operations. This data supports connectivity improvement without identifying specific users.

Support interaction data includes information users provide when submitting security-related inquiries through official channels. This data is necessary for providing accurate guidance and resolving reported security issues.

Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and content improvement analysis.

Cookies and Tracking Technologies

Ledger websites use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories.

Essential cookies enable core website functions including navigation, session management, download initiation, and security features. These cookies are strictly necessary for proper website operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites or collect information for advertising purposes.

Security cookies support fraud detection, suspicious activity monitoring, and protection against automated attacks targeting cold wallet users. These cookies help protect both the platform and users from malicious activity.

Analytics cookies collect anonymized website usage data including security documentation visits, architecture guide engagement patterns, and navigation sequences. These cookies support content improvement and user experience optimization. Analytics cookies can be disabled through the consent interface without affecting cold storage functionality.

Preference cookies remember user selections including display preferences, language settings, and interface configurations. These cookies improve user experience by reducing repetitive selections and can be managed through browser settings.

Cookie consent preferences persist for 13 months before requiring renewal in compliance with applicable regulations. Users can modify preferences at any time through settings links available in website footers.

Analytics and Performance Monitoring

Ledger Cold Wallet Security uses analytics to understand documentation effectiveness and security awareness patterns while maintaining user privacy through aggregation and anonymization practices.

Security analytics track anonymous patterns of security documentation access, architecture guide usage, and protection resource engagement. This data helps improve security resources without tracking individual users.

Threat awareness analytics aggregate anonymous patterns of phishing documentation access, malware protection guide usage, and scam recognition resource engagement. This information supports threat awareness initiatives across the user community for all supported coins.

Application analytics operate through opt-in telemetry that users enable or disable during initial setup. Enabled telemetry collects anonymized events while users declining analytics transmit no telemetry data whatsoever, with no functional penalties or feature restrictions.

Analytics data retention follows a 26-month rolling period aligning with typical product development cycles. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Cold Wallet Security integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements.

Genuine check services verify hardware wallet authenticity through secure attestation protocols. This verification communicates with Ledger security infrastructure to confirm device integrity without transmitting private keys, recovery phrases, or balance information via USB-C or Bluetooth.

Threat intelligence services provide information about emerging attacks targeting cryptocurrency users. These services share anonymized threat patterns without identifying individual user reports.

Blockchain network nodes receive transaction data when users broadcast signed transactions through companion software. This data is inherently public on blockchain networks and is required for transaction processing.

Cloud infrastructure providers host backend services under data processing agreements requiring compliance with applicable data protection regulations including GDPR requirements.

Data Security

Ledger Cold Wallet Security implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations.

Security measures include TLS 1.3 encryption for all data transmission, hardware secure element protection preventing private key extraction, cryptographic signature verification for firmware updates, genuine check verification detecting counterfeit devices, access controls restricting employee data access to authorized personnel, regular security audits by independent third-party firms, and incident response procedures for addressing potential breaches.

Data Retention

Ledger Cold Wallet Security retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories.

Website server logs are retained for 90 days supporting security monitoring and abuse investigation, then permanently deleted. Analytics data follows 26-month rolling retention for product improvement, with subsequent archival of aggregated trends and deletion of raw event data.

Genuine check records are retained for 18 months supporting security verification and counterfeit tracking. Support tickets are retained for 3 years following last interaction. Cookie consent records follow 13-month retention per regulatory guidelines.

Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing for cold storage privacy.

User Rights

Depending on jurisdiction, users may exercise rights regarding personal data including access to data held about them, correction of inaccurate data, deletion subject to legal requirements, restriction of processing, data portability, objection to processing based on legitimate interests, and withdrawal of consent without affecting prior processing legality.

Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing. Responses are provided within 30 days or shorter timeframes required by applicable law.

International Transfers

Data may be transferred internationally for processing by service providers located outside the user's jurisdiction. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during cold wallet security operations. If such collection is discovered, the data will be deleted promptly upon notification.

Policy Changes

This policy may be updated to reflect changes in data handling practices or regulatory requirements. Material changes will be communicated through application interfaces, website notices, or direct communication where appropriate.

Privacy Inquiries

Privacy questions can be directed to the support portal at support.ledger.com using the privacy category. Privacy inquiries receive priority handling within applicable regulatory timeframes. For general security support, visit our Contact page.